01Scope and contacts
sybegroup.com, operated under the name SYBE GROUP, presents consulting, supplier sourcing, purchasing support and international logistics services. The client area lets you submit requests, consult progress and communicate with the team.
These terms describe website use. They do not alone constitute a transport, purchase or insurance contract, or a binding service offer. Service characteristics, costs, deadlines, responsibilities and arrangements must be specified in a quote or separate agreement before commitment, subject to mandatory applicable rights.
Information: infos@sybegroup.com. Accounts and administration: admins@sybegroup.com. General contact: link@sybegroup.com.
02Your client account
Provide accurate information and keep the contact details needed for your project up to date. Account creation may require email confirmation. You must be authorised if acting for a business or another person.
Your account is personal. Keep passwords and sign-in codes confidential, sign out from shared devices and promptly report suspicious access. The team does not ask for your password in a conversation. Password recovery uses an email link and a server-checked replacement password; privileged accounts still require MFA.
New accounts have a client role. Management permissions are separately assigned to authorised staff. Suspension may remove access to functions; contact administration to review the situation.
Two-factor authentication is required for staff and optional for clients, including payments and receipts. Clients who choose not to enable it retain access to their area. Clients who have enabled a verified factor must confirm it at sign-in and during account recovery. After three incorrect passwords within 15 minutes through SYBE sign-in, the account requires email recovery and a password change. A recovery email is requested and its technical outcome is logged; delivery depends on the email provider. Recovery does not remove an existing MFA factor.
03Requests, quotes and agreement
The initial enquiry is free and is not an order. After signing in and choosing a service, the client views its service card and states their goal and separate budgets for SYBE support, goods and transport.
Pricing depends on the service and scope, not the number of products or proof of social category. A fixed fee, estimate requiring confirmation or tailored proposal may be shown. An estimate cannot be accepted as a final price or generate an automatic payment.
The team prices options and external costs before client agreement. Each proposal records scope, timing, exclusions, base fee, extras and any agreed credit. The client accepts a specific version, preserved in the case with the acceptance date.
A diagnostic credit applies only when its amount and conditions are expressly recorded in the proposal. No automatic refund is promised. Cancellation and refund terms must be provided before payment; applicable mandatory rights remain unaffected. Additional work needs a new agreement. Goods, transport, taxes and formalities are separate from support fees.
04Payments and proofs
The current site records preferences, requests, references and payment proofs. It does not charge bank cards or provide an active SYBE Wallet monetary balance. Choosing a preferred method is not a payment instruction.
Wait for SYBE’s instructions and amount confirmation before paying through the agreed service. Check the recipient, currency, possible fees and case reference. External payment services have their own terms.
You may upload a PDF, JPEG or PNG proof up to 5 MB for your payment. It must be accurate, readable and limited to necessary information. Uploading proof alone does not establish receipt of funds; confirmation follows verification.
Do not send full card numbers, security codes, passwords or one-time codes. The site currently has no card-registration or dedicated passport-upload form.
Transfer details enabled by management are available to authorised signed-in clients. Payment is made manually through the chosen external service. A transaction ID and receipt are required. The team checks that funds have arrived and notifies its decision in the account. Case stages generate private notifications. Changed transfer details do not rewrite the instructions recorded with an earlier submission.
05Tracking through to delivery
The client timeline shows stages entered by the team: consulting, sourcing, purchasing, receipt in China, preparation, departure, transit, arrival and delivery. Only stages added to your case appear.
Tracking depends on information available and its update. It is not realtime geolocation or, by itself, a guaranteed delivery date. Any estimates or commitments are those expressly confirmed in your service documents.
Check product specifications, quantities, destinations and delivery information. Customs rules, permitted goods, responsibilities, insurance and destination fees must be clarified for each shipment. Report errors or missing stages in your case conversation.
06Private messaging and documents
A request is assigned to an active staff member according to availability and workload, or queued if nobody is assigned. Send confirmation means the message was recorded, not that it was immediately read or that a response time is guaranteed.
The client and currently assigned member may read their conversation. The active director may supervise and reassign it. Staff appear under stable SYBE codes in client-facing exchanges. History remains after closure; participants cannot directly edit or delete sent messages.
Be courteous and share only project-related content you are authorised to provide. Threats, insults, harassment, pornography, fraudulent documents, malicious files and other unlawful content are prohibited.
Warnings may flag some contact details, personal data and offensive or sexual expressions before sending. Confirming a warning does not make the content permissible or remove the warning from history. Checks are not exhaustive; photos and documents are not automatically scanned for malware or pornographic imagery.
Up to three files of 5 MB each are accepted per message: supported photos, PDF, macro-free Word and Excel. Respect displayed limits and verify unexpected files before opening. Report problematic content to admins@sybegroup.com with conversation and date, without unnecessarily redistributing it.
07Data and privacy
The privacy policy explains collected information, purposes, access and retention. Proofs and discussions are not public; permissions vary by data type.
Closing a case or conversation does not currently trigger automatic deletion. You may ask administration for a copy, correction or review of deletion under the conditions explained in that policy.
08Availability and proper use
Maintenance, incidents or provider interruptions may make functions unavailable. When an action is not confirmed, check the result before retrying, especially for a document or payment reference. Contact SYBE by email if needed.
Do not access other people’s accounts, bypass permissions, disrupt the service or extract private information. Access may be restricted or suspended to address an incident, abuse or security risk.
The site name, logo, text and visuals remain protected by their owners’ rights. You retain rights to your submitted documents and authorise their processing only as necessary for the requested service and follow-up. These terms remove no mandatory client right or remedy.
09Complaints and account closure
For service questions, contact your assigned member or infos@sybegroup.com. For account incidents, closure or privacy, use admins@sybegroup.com.
Include your client code or request reference, facts and desired resolution. Closure does not automatically cancel an ongoing service, payment due or applicable retention duty; these points must be reviewed with you. Prefer the account email and do not send secret banking information.
Contractual arrangements and service-related remedies belong in the case documents. Nothing on this page removes mandatory protections or complaint options under applicable law.
10Changes to these terms
These terms have a date and version and may evolve with site services. Updating this page does not by itself change an already accepted service; any service change must be agreed under its arrangements and applicable rules.
11Detailed commercial proposals
A SYBE quotation is a commercial proposal, not an invoice or proof of payment. It specifies its currency, validity, timing, taxes, exclusions and payment terms. Goods, fees and transport are separate lines. Clients may accept, decline or request changes in their account. The response is linked to that version; subsequent changes require a new proposal. Accepting a quotation does not confirm funds received or trigger an automatic charge.
Supplier comparisons record the need, criteria, known, estimated and unknown costs, the source and date of indicative exchange rates, and the client choice. Private supplier identities and evidence remain internal. A choice does not place an order or initiate payment. Only confirmed payments in the same case and currency may be explicitly allocated to quotations, without using the same available amount twice. Unknown and estimated costs require confirmation in a final quotation before acceptance.